hero-support

Managed IT Support

Technical Operations :

Our Technical Operations Centre personnel are Certified to support all Microsoft Network Operating Systems, Desktop Operating Systems, Office Applications and all versions of Outlook, Exchange Server and SQL Server, as well as Server and Desktop Hardware, Printers, Network Copiers, Scanners, Smartphones and PDA’s.

In addition, we support industry specific software such as NextGen, Misys, Timeslips, Quickbooks, Peachtree, ProSystem Fx, Visio, Act, and many more.

Just Pick Up The Phone

How much is it worth to your organisation to receive help when you need it? Sometimes it is the difference between getting that task, project or bid completed on time, or missing your deadline. Face it – that equates to real dollars and cents. Our Technical Operations Center is available 24 hours a day, 7 days a week, 365 days a year because you never know when you will need us.

24/7Network Monitoring

Businesses are continually scrutinising IT budgets. Service quality and high-availability demands are at an all time high. The Internet has revolutionised how businesses operate, allowing us the ability to proactively monitor your critical devices and services and predict potential failures before they occur.

Proactive Network Monitoring Never Stops

  • Monitors the critical health status of devices and line of business applications
  • Remotely diagnoses problems before they occur
  • Restarts essential Services automatically
  • Capacity planning reports for informed IT purchasing and budget decisions
  • Minimise network and device downtime that causes lost productivit

Improve productivity and focus on running your business…

By unloading the burden of you or others in your organisation having to deal with multiple Vendors, you regain lost productivity – directly impacting your bottom line.

Reap the benefits of a single point of contact…

Think of the productivity you will gain on an organisation-wide level by allowing us to be your single point of contact for all of your technology vendors. The days of keeping up with all of the vendors for your phone systems, computer equipment, network scanners, copiers, faxes and all of your Line of Business applications every time there’s a problem are gone. With our Vendor Management Program, you’ll only need to open up a single Trouble Ticket, and we’ll manage all vendor issues to resolution for you. No matter what they are. No matter how many vendors are involved.